Getting in touch with IQBroker support
For the cases, when it is impossible to solve the issue without platform’s help, the customer support department of IQBroker is ready to come for help. After addressing the problem by the convenient method, the support team will introduce the fix or solution to the issue as soon as possible. If the platform’s chat or Help center are unavailable, the user can contact the administration by many other means.
E-mail communication
On each page of the IQBroker website, there are mentions of support e-mail address, which is also listed in the personal blogs and social accounts. It is commonly used by users who cannot reach the website or require presenting the proofs in attached screenshots and recordings. To get the response as quickly as possible, it is recommended to state the issue similarly to the ticket form – mention subject as topic, point out the region or other relevant details and write a short description up to 4,000-5,000 symbols.
Ticket forming
From the website or application, the users can access the live chat feature which immediately sets the connection with the free staff member. In addition, it automatically identifies the account owner with the general data and currently updated details, like location, IP-address and more. Depending on the category of the issue, the corresponding department will help to solve the issue and provide the relevant information.
Phone calling
Although it may apply additional charges, some traders find it easier to explain the matter over the phone. For this, the IQBroker introduces the round-the-clock hotline numbers which are accepted in the different regions. To see the list of available phones, it is enough to click on the pop-up message with corresponding icon so that it generates the list of customer support contacts.
Online chatting
When the user needs to activate the pop-up window for chat, it is possible to click on the round icon of message to trigger it, or open the page “About us”, from which the chat gets activated. There are several of available sections which divide by digital or standard assets, Forex department and general chat. Not only the administration, but regular users, too, can participate in discussions, answering the questions or giving valuable advices to the topic discussed.
Social network interaction
With the different social accounts, the users can not only get the contact with service staff, but also track the news on recent events or mass issues. It is recommended to follow the Facebook, Twitter, Instagram accounts of IQBroker to read about the latest news, get the immediate contact at hand and get to know about useful promotion campaigns.